Shipping policy

Last updated: August 10, 2026

Thank you for shopping with Lucy Labwear. This Shipping Policy explains how order preparation, shipping, and delivery work for orders placed through our website.

Shipping Destinations

We currently ship to the following countries:

  • United States

  • United Kingdom

  • Canada

  • Australia

Enter your delivery address at checkout to confirm shipping availability for your location.

We do not currently ship to countries or regions outside the destinations listed above. If your country or region is not available at checkout, we are unable to ship to that destination at this time.

Free Shipping

We offer free shipping on all orders delivered to the United States, United Kingdom, Canada, and Australia.

Currency and Payment Currency

All orders are processed and charged in United States dollars (USD) at checkout.

If your payment card or account is denominated in another currency, your bank or payment provider may convert the payment into your local currency using its applicable exchange rate. Your bank or payment provider may also charge a currency conversion or foreign transaction fee. These exchange rates and fees are determined by your bank or payment provider and are not controlled or collected by Lucy Labwear.

Shipping Method

Orders are shipped from our warehouse in China using international express courier services.

The courier used for your order may vary depending on the destination, delivery availability, and other operational factors. The applicable tracking information will be provided after your order has shipped.

Order Preparation Time

Please allow 3–5 business days for order preparation before shipment.

All orders are prepared and shipped from our warehouse in China.

Business days do not include weekends or public holidays. During busy periods, order preparation may take slightly longer.

Estimated Delivery Time

Estimated delivery is typically 10–15 business days after shipment, although delivery times may vary by destination.

Delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to the destination, courier delays, customs processing, weather, public holidays, or other events outside our control.

Customs, Duties, and Import Fees

Free shipping refers to shipping fees only. Depending on the destination and the shipping arrangement used for your order, customs duties, taxes, import fees, or other local charges may apply.

Any taxes or duties collected by Lucy Labwear will be shown at checkout. Charges not collected at checkout may be assessed by the courier or local authorities before or upon delivery.

Tracking Information

Once your order has shipped and tracking information becomes available, we will send the tracking details to the email address provided at checkout.

Please allow some time for the tracking information to update after it is first provided.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

If you need to update your shipping address after placing an order, please contact us as soon as possible at support@lucylabwear.com. If your order has already been prepared or shipped, we may not be able to change the shipping address.

Lucy Labwear is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Lost, Delayed, or Returned Packages

If your package appears delayed, lost, or returned to sender, please contact us at support@lucylabwear.com, and we will do our best to help you with the next step.

Please note that we are not responsible for delays caused by shipping couriers, customs processing, or events outside our control.

Contact Us

If you have any questions about shipping or your order, please email us at support@lucylabwear.com. We usually reply within 1–2 business days.
Company Address: Room C3689-7, Building 1, No. 2 Helong 1st Road, Baiyun District, Guangzhou, Guangdong, China.