Returns & Refunds

Last updated: August 29, 2026

Thank you for shopping with Lucy Labwear. This Returns & Refunds Policy explains how returns, refunds, and size-related concerns are handled for orders placed through our website.

Our Commitment to Quality

At Lucy Labwear, we maintain clean and careful return standards so every item we send is new, clean, and ready for your pet.

30-Day Return Request Window

We accept return requests for eligible items within 30 days after delivery.

The 30-day return window is a period for requesting a return and is not a wear or use trial.

To start a return, please contact us at support@lucylabwear.com with your order number.

Please contact us before sending anything back. Items sent back without first requesting a return may not be accepted.

Return Eligibility

For returns based on sizing, fit, or a change of mind, the item must meet the following conditions:

• The item must be clean, unwashed, undamaged, and in its original condition.
• The item must not have been worn beyond a brief indoor try-on to check size and fit.
• The item must not have been worn outdoors, during walks, for sleeping, for extended lounging, or for everyday use.
• The item must not be heavily covered in pet hair.
• The item must be free of strong odors, stains, dirt, or other signs of use.
• The item should be returned with its original packaging and tags, when available.

Items that are washed, damaged, altered, heavily covered in pet hair, returned with strong odors, stains, dirt, or otherwise show signs of wear beyond a brief indoor try-on are not eligible for return under this policy.

Items that do not meet these return conditions may be rejected and will not be eligible for a refund. If a returned item is rejected after inspection, we will contact you about the next steps. Any cost to send the item back to you may be your responsibility.

Non-Returnable Items

We cannot accept returns on items that have been washed, damaged, altered, worn for extended periods, or returned in a condition that is not suitable for resale.

Final sale items, gift cards, and items clearly marked as non-returnable at the time of purchase are not eligible for return under this policy.

Size and Fit Returns

To help you get the right size as quickly as possible, we handle size changes as a return and new order rather than a direct exchange.

If you need a different size, please contact us at support@lucylabwear.com with your order number to request a return of the original item.

You may place a new order for your preferred size at any time, subject to availability. The original order will be refunded separately after the returned item is received, inspected, and approved under this policy.

This process helps you secure the size you need without waiting for the original return to be completed.

Return Shipping

Customers are responsible for return shipping costs for sizing, fit, or change-of-mind returns.

If an item arrives defective, damaged, or incorrect, please contact us before returning it so we can review the issue and provide the appropriate return instructions.

Return shipping costs may vary depending on the carrier and shipping method.

After your return request is reviewed, we will provide return instructions. Please do not send your item back before receiving return instructions from us. Unless we agree otherwise, an approved return must be shipped within 7 business days after the return instructions are sent.

We recommend using a trackable shipping method. For returns arranged and shipped by the customer, Lucy Labwear is not responsible for return packages that are lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Approved refunds are usually processed within 5 business days after we receive and inspect the returned item.

Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping charges, if any, are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Defective, Damaged, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives defective, damaged, or incorrect, please contact us as soon as possible at support@lucylabwear.com with your order number and clear photos of the issue.

We will review the issue and provide an appropriate solution.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@lucylabwear.com.

If your order has already been prepared or shipped, we may not be able to change or cancel it.

Applicable Rights

Nothing in this policy limits any rights you may have under applicable law.

Contact Us

If you have any questions about returns, refunds, sizing, or your order, please email us at support@lucylabwear.com. We usually reply within 1–2 business days.
Customer Support Hours: Monday–Friday, 9:00 A.M. to 6:00 P.M. (GMT+8)
Registered/business address: Room C3689-7, Building 1, No. 2 Helong 1st Road, Baiyun District, Guangzhou, Guangdong, China.