Frequently Asked Questions

Lucy Labwear is designed with Labradors in mind, especially broad-chested, big-bodied dogs. Other breeds may fit too, but measurements matter most.

Please check the size chart on each product page before ordering. Measure your dog’s chest, neck, and back length, and choose the size that gives enough room through the chest and back length.

Each product page includes a Product FAQ with product-specific details about fit, daily wear, coverage, and photos.

No. Lucy Labwear is not a medical product or treatment. It is a soft everyday layer designed for indoor comfort and daily coverage.

Yes. We offer free shipping on all orders to the countries we currently ship to.

We currently ship to the countries available at checkout. Shipping options will be shown at checkout based on your delivery address.

Please allow 3–5 business days for order preparation before shipment. Estimated delivery is 10–15 business days after shipment.

Orders usually ship after the 3–5 business day preparation window. Once tracking is available, we will send it to you by email.

Please contact us as soon as possible. If your order has not been prepared or shipped, we will do our best to help.

Please contact us within 30 days of delivery. We will help you with the next step based on our return policy.

We offer 30-day returns on eligible items. Items must be clean, unwashed, undamaged, and in original condition. Please review our Returns & Refunds Policy for full details.

Yes. Please contact us before sending anything back so we can confirm the next step and help you avoid return issues.

We recommend washing gently in cold water and air drying when possible to help maintain the fabric and shape. Avoid high heat.

You can reach us through our Contact Us page or email us at support@lucylabwear.com. We usually reply within 1–2 business days.