Payment Information

Last updated: August 11, 2026

Welcome to Lucy Labwear! We are committed to providing you with a safe, secure, and seamless online shopping experience. Below you will find detailed information regarding the payment methods we accept, our payment security measures, and how we protect your personal financial data.

1. Supported Payment Methods

To offer you a convenient and secure checkout experience, we currently accept the following payment methods:

Digital Wallets: PayPal.

Credit/Debit Cards: Visa, Mastercard, American Express, and Discover. Credit and debit card payments are processed by PayPal.

The payment options available for your order will be displayed at checkout.

2. Currency, Settlement, Fees, and Transparent Pricing

Settlement Currency: United States dollars (USD) is the sole settlement currency used by Lucy Labwear. All prices and order totals are displayed in USD, and all transactions are processed and charged in USD at checkout.

No Hidden Fees: Lucy Labwear does not charge customers any additional payment handling or credit card processing fees. The total price displayed at checkout before you submit your order includes the product price and any applicable charges collected by Lucy Labwear. We offer free shipping on all orders to the countries and regions currently available at checkout.

International Transactions: If your bank account or payment method is based outside the United States or uses a currency other than USD, your bank, card issuer, or payment provider may convert the transaction from USD into your local currency. Your payment provider may independently apply its exchange rate or charge currency conversion or foreign transaction fees. These charges are determined by your payment provider and are not collected or controlled by Lucy Labwear. Please contact your bank or payment provider for details.

3. Industry-Leading Payment Security

Your financial security is important to us. Our store uses security measures designed to protect information submitted during checkout.

TLS/SSL Encryption Security

Lucy Labwear uses Transport Layer Security (TLS), sometimes referred to as Secure Sockets Layer (SSL), to encrypt communications between your browser and our website. Our website is delivered using HTTPS. You can verify the secure connection by looking for the padlock icon in your browser’s address bar and confirming that the website address begins with “https://”.

PCI DSS Compliance

Our store is powered by Shopify, which is certified as Level 1 compliant with the Payment Card Industry Data Security Standard (PCI DSS). Payments made through PayPal or by credit/debit card are processed by PayPal, which maintains PCI compliance for its payment processing services.

PCI DSS is a global security standard designed to help protect cardholder data and reduce payment card fraud.

4. How We Protect Your Payment Information

We respect your privacy. When you make a purchase through our store, your payment is processed by PayPal and Shopify’s secure checkout infrastructure.

Lucy Labwear does not directly collect or store your full credit or debit card number, CVV security code, or PayPal account credentials.

After a transaction is completed, we may receive limited information necessary to process and manage your order, including:

  • Your billing and shipping information.

  • Your order details.

  • Your payment status and transaction reference.

  • Limited payment method information, such as the card type and the last four digits of the card, when provided by the payment processor.

We do not rent or sell your personal information. We only share personal information with trusted service providers, including Shopify, PayPal, fraud-prevention providers, and order-fulfillment providers, when necessary to process payments, prevent fraud, provide customer support, and fulfill your order.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy:

https://lucylabwear.com/pages/privacy-policy

5. Troubleshooting Refused Payments

If your payment is unsuccessful or refused at checkout, please try the following steps:

  • Double-check your card number, expiration date, billing address, and CVV security code.

  • Make sure your card has sufficient funds and is authorized for online or international transactions.

  • Confirm that the billing information entered at checkout matches the information registered with your bank or card issuer.

  • Try completing your purchase using another available payment method, such as switching between PayPal and a credit or debit card.

  • Contact your bank, card issuer, or PayPal to confirm why the transaction was declined.

If the issue continues and you are unable to complete your purchase, please contact Lucy Labwear at support@lucylabwear.com . We will do our best to help you determine the next step.

6. Corporate Contact Information

If you have any questions or concerns regarding our payment methods or billing terms, please contact us:

Email Support: support@lucylabwear.com

Company Address: Room C3689-7, Building 1, No. 2 Helong 1st Road, Baiyun District, Guangzhou, Guangdong, China