Refund policy
Last updated: June 14, 2026
Thank you for shopping with Lucy Labwear. This Returns & Refunds Policy explains how returns, refunds, and size-related concerns are handled for orders placed through our website.
Our Commitment to Quality
At Lucy Labwear, we treat every dog like our own. Because our products are made with Labradors and everyday home wear in mind, maintaining clean and careful return standards is important to us. This helps ensure that every item we send out is new, clean, and ready for your pet.
30-Day Return Window
We offer 30-day returns on eligible items. You have 30 days after receiving your order to request a return.
To start a return, please contact us at support@lucylabwear.com with your order number.
Please contact us before sending anything back. Items sent back without first requesting a return may not be accepted.
Return Eligibility
Because Lucy Labwear products are dog apparel, returned items must meet the following conditions to be eligible for a refund:
- The item must be clean, unwashed, undamaged, and in original condition.
- The item must not have been worn beyond a brief indoor try-on.
- The item must not be heavily covered in pet hair.
- The item must be free of strong odors, stains, dirt, or signs of extended wear.
- The item should be returned with its original packaging and tags, when available.
Items that are returned dirty, damaged, washed, heavily covered in pet hair, or with strong odors may not be eligible for a refund.
If an item is returned with visible signs of extended wear, strong odors, stains, dirt, or excessive pet hair, we may deduct a cleaning and restocking fee of up to $15 from your refund, or the return may be rejected.
Non-Returnable Items
We cannot accept returns on items that have been washed, damaged, altered, worn for extended periods, or returned in a condition that is not suitable for resale.
We also cannot accept returns on final sale items, gift cards, or any item marked as non-returnable at the time of purchase.
If the Size Does Not Work
We do not offer direct exchanges at this time.
If you need a different size, please place a new order for the size you need and contact us about returning the original item.
This helps you receive the correct size more quickly and helps avoid delays if inventory changes.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Return shipping costs may vary depending on the carrier and shipping method.
After your return request is reviewed, we will provide return instructions. Please do not send your item back before receiving return instructions from us.
We recommend using a trackable shipping method. Lucy Labwear is not responsible for return packages that are lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Approved refunds are usually processed within 5 business days after we receive and inspect the returned item.
Please allow additional time for your bank or payment provider to process and post the refund.
Original shipping charges, if any, are non-refundable unless the return is due to a defective, damaged, or incorrect item.
Defective, Damaged, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or incorrect, please contact us as soon as possible at support@lucylabwear.com with your order number and photos of the issue.
We will review the issue and help make it right.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@lucylabwear.com.
If your order has already been prepared or shipped, we may not be able to change or cancel it.
Contact Us
If you have any questions about returns, refunds, sizing, or your order, please email us at support@lucylabwear.com. We usually reply within 1–2 business days.